Shipping Policy

Shipping Solar Products is a challenge. They are often fragile, large, heavy and expensive.

Sunderland Solar Inc. will ship your product via the least expensive carrier or by the carrier of your choosing. Be aware that most carriers require a signature when the parcel is delivered. When you do, you are signing a legal document stating that the package being delivered is in good condition without damage and that you, the customer, is waiving any additional claim from the shipper. Before signing, closely inspect the package for any damage. Note any box damage, including dents, tears, punctures or creases on the delivery receipt. If there is obvious damage, you have the right to open it and inspect the contents. If the driver/delivery person is unwilling to wait while you do this, be sure to mark on the delivery receipt “Possible Concealed Damage”. Failure to do so, may result in the carrier rejecting your claim for any damages.

If there is damage to the shipment, you must refuse delivery and contact us.

TAXES & SHIPPING

Any item purchased will be subject to the applicable GST/HST of 5%, 12% or 13%, depending on the province.

SHIPPING: Shipping is not included with the purchase price of any product and is never free unless specifically stated otherwise in writing by Sunderland Solar Inc.

When you place an order through our website, the product price and applicable taxes will be charged at checkout. Shipping costs will be calculated separately after your order is received. Sunderland Solar Inc. will provide you with a shipping quote for your approval and payment before your order is shipped.

Shipping costs can vary depending on the product, quantity, destination, dimensions, weight, carrier and current freight rates. The shipping amount provided after your order is placed may therefore differ from any estimated shipping amount displayed on the website.

Your order will not be shipped until the applicable shipping charges have been paid.

It is our goal for products that are in stock and available to be shipped within 3 business days after payment of the applicable shipping charges. We will email you a tracking number when your order has been shipped. If we encounter any unforeseen delay, Sunderland Solar Inc. will contact you.

PLEASE REVIEW THE INFORMATION PAGES AT THE BOTTOM OF THE WEBSITE PRIOR TO PURCHASING.